Personal Information We Collect
Information that determines the identity of an individual.
Full name, financial payment billing address, and email address will be collected.
We solely process customer data under the direction of our members and have no direct control or ownership of the personal data.
Members are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data for processing purposes.
How We Use Data
Commitment to Security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, rent, loan, trade, lease, or otherwise transfer personal information to any third party for any purpose at any time unless you provide you prior permission, with the exception if we are forced to disclose such information by law. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we take all steps necessary to protect your privacy.
Reporting Fraud or Negative Transactions
To provide exceptional customer service, we allow all customers 24/7 access to request cancellations, refunds, and ask questions. Our customer service portal provides instant access to chat, our toll-free number, and an email address to reach our service department. Customers are encouraged to utilize one of these options before contacting their financial institution for assistance, as we can expedite any request rapidly and efficiently. If a chargeback or negative transaction is reported, the customer information shall be blocked in our system for all future transactions, and access. All fraudulent charges will be recorded in our negative database.
Customer Service Availability
Our Customer Service Agents are available 24 hours a day, 7 days a week via chat, email, and phone.
Contact us via:
Phone: (800) 200-3258
Agents will assist with cancellations, refunds, and account inquiries.